Refund policy

Return & Refund Policy

Last Updated:  08/15/2026

Thank you for shopping with us! We carefully inspect and process orders to provide you with quality products.

All Sales Are Final

All purchases are final sale. We do not accept returns, exchanges, or refunds for reasons such as incorrect size, color preference, change of mind, or simply deciding that you no longer want the item.

Please carefully review product descriptions, sizing information, colors, and other product details before placing your order.

Damaged, Defective, or Incorrect Items

We want to make sure you receive the item you ordered in good condition.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the issue

  • Photos of the packaging when applicable

After reviewing your request, we will determine the appropriate resolution. If approved, we may provide a replacement, store credit, or refund, depending on the circumstances.

Please do not send any items back without contacting us first and receiving instructions.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

We are not responsible for packages that are delayed, lost, or marked as delivered by the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly.

Third Party Products

Some products available in our store may be fulfilled through third-party suppliers.

Although all sales are final from our store, certain DAMAGED, DEFECTIVE, or INCORRECTLY FULFILLED orders may be subject to the applicable supplier's requirements and procedures.

Please contact us before taking any action regarding a third party order WITHIN 3 DAYS so we can review the situation and provide instructions.

Order Cancellations

Orders may begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be canceled or changed after it has been submitted.

If you need to request a cancellation or change, contact us as soon as possible.

Questions

If you have questions about this policy, please contact us at:

Email: casaivisboutique@gmail.com